Sig-up and cancellation
You can sign up here.
You are also welcome to drop by the center during our staffed hours.
You have to download the GO ACTIVE app in the app store and use the providercode 124801. You have to use the log in information that you have received in your welcome email.
Cancellation of your membership can be done online in your personal profile or via email kontakt@fitnessvalby. The cancellation period is the current month + 1 month from the day that we receive your cancellation.
Membership and payment
If you have lost your phone, you must go to the center during staffed hours. Our staff will be able to help you enter the center and set up your access on a new phone.
Your bill may be higher because you bought products from our vending machines, or because you were fined for not showing up for a class. If you would like help understanding your bill, you can contact the staff during the center’s staffed hours.
Classes
Du kan til- og afmelde dig hold her eller i Go Active appen.
If there is no available spot on a team, you can sign up for the waiting list. If you are unable to attend your team reservation, you must cancel at least 6 hours before the team starts, even if you are on the waiting list.
You automatically check in for your class when you scan your membership app at our gates. If you’re unsure how to do this, feel free to ask a member of staff for help.
You must check in at least 10 minutes before the class starts.
If you don’t cancel or check in, you will be charged a fee of DKK 50. This also applies if you are on the waiting list but don’t show up for a class.
Workout Buddy
If you have our Workout Buddy membership for DKK 600/month, you can share your membership with one other person.
Yes, they can. All purchases will be added to your bill.
You can choose to downgrade your membership so it only applies to you. The standard cancellation rules for your Workout Buddy still apply.
A membership with a Training Buddy costs DKK 599 per month. If you want to change your Training Buddy, there is a one-time fee of DKK 50.
If you cancel your membership, your Workout Buddy’s access will automatically stop when your membership expires.
Yes. Your Training Buddy can train in the gym and on teams, and can train during the club’s entire opening hours. Additionally, you and your Training Buddy do not need to train at the same time: You can train together or separately. That’s up to you.
As soon as you have registered your Workout Buddy and they have received their welcome email, they can download the membership app and get started.